Reward points System

Q: How many reward points do i get?
A: If no bonus reward points are clearly stated in either the category or the product that you are on, you will get 1 reward point per £1 spent, double and triple points are shown clearly in either the category or the product page when promotions are run.

Q: Will i get double triple points if 2 promotions coincide?
A: No, if for example we were running a double points promotion on all products + triple points on a selected item you would only receive triple points for that item then double on anything else ordered.

Q: Where will i find how many points I have?
A: Your points will be displayed within your account section Click here to view if your logged in.

Q: If I recommend 4 friends will I get 100 points per friend.
A: Yes for every friend you recommend, who places an order with us you will receive 100 reward points.

Q: Can I save my points until next  time. Is there a time limit?
A: Yes, you can spend them as you wish, using them as money off towards your order or save them up. There is no time limit on using your points. 

Q: What is the value of a reward point?.
A: Reward points are valued at 2p per point.

Q: How do I redeem my reward points?
A: At the checkout page, you will have the option to redeem your reward points against your order.

Q: Can I redeem a coupon & reward points on the same order?
A: Due to our low prices and minimal profit, we only allow 1 or the other, not both on the same order.

Q: How do i refer a friend?
A: There is a link from within your account once you have made your first order to send an email to a friend (click here) or simply copy your referral code from the same page and email it to them. If you use our system, they will show as a pending referral in your account, once they make their first order, you will receive the 100 reward points.

Q: I am a new customer with a referral code, where do i enter it to get my discount?
A: During the checkout process you will be asked for your referral code, only available for use on first orders and there will be no place to enter the code if you have used another discount option in the cart page.

Q: Why do I have no reward points from my first order?
A: At this moment first orders do not generate reward points, due to the fact that you can use a referral code on the first order and the new customer will get 5% discount along with 100 reward points for the referrer.